Notice : Holiday Period Support - 24 December 2025 to 12th January 2026

Article Updated: December 22, 2025 23:50

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Please be advised of the following support process during holiday period:

24th December 2025 through to 12th January 2026

Soprano is committed to ensuring high uptime and service stability over the holiday period, and will be supporting our loyal customers, however some our support staff are also taking a well-earned break.

To help us service you with the greatest efficiency please follow this process:

Public Holidays & After Hours (P1 and P2 incident support)

On public holidays and after hours, please:

Raise a support request using your regional support email address.
Make a voice phone call to your relevant on-call support number and quote the ticket reference number from step 1.

Please do not engage our on-call support team to log non-critical issues.

Non-Public Holidays Business Hours (Non-Urgent incidents)

For all non-urgent requests please follow your normal support process.

PLEASE NOTE: Due to regional or carrier partner requirements, some of the screen designs or functionality described in this article maybe unavailable and/or presented differently in your region.